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Customer Service

Maxima’s customer service team is prepared to help you...call now.

PROCESS ORIENTED ENTERPRISE
Maxima operates as a process oriented enterprise, and this enables customers to communicate with any associate with the assurance that the contact will be quickly routed to the person(s) responsible. Our team is trained to support customers, and ensure that needs are addressed.

CUSTOMER SERVICE TEAM
Our customer service teams are based in Lancaster, Pennsylvania and Rubi (Barcelona), Spain. Customer Service Representatives (CSRs) are cross-trained to ensure familiarity with all of our customers and brands, although each CSR has an assigned customer as well. Contact our team today for any of the following activities:

  • Place or change orders
  • Delivery status or expediting
  • Quotes on standard products
  • Requests for basic information
  • Requests for EDI set-up
  • Special requests
FEATURES
Special features in customer service include:
  • Automated expediting process including real-time integration with expeditors and “arrivals” and “departures” screens in plant to announce and track expedites; includes automated e-mail acknowledgements for expedite status
  • Screens to track speed of response time, where the goal is to answer phones in three rings or less at least 95% of the time
YOUR PARTNERS
Each customer has his or her own CSR. Over time, this CSR will become your “partner”, capable of working directly with the OEM or distributor for handling day-to-day needs, including sales “maintenance” related activities, as a complement to our sales representative.

Call 1-800-676-1837 or 1-717-581-1000 to speak with a customer service representative now.


CUSTOMER SERVICE BEGINS
AND ENDS WITH A SMILE.