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Commitment to Quality

Maxima’s focus on 6-Sigma driven continual improvement is the catalyst for our commitment to quality.

6-SIGMA
Maxima’s 6-Sigma program commenced in 2001 and since that time, our efforts have been rewarded with strategic partnerships and significant new business.  In 2004, we were selected by Caterpillar as a global instrumentation partner, due in part to our 6-Sigma program. Today, more than 30 Maxima associates are certified, 10 of whom earned their Black Belt rating. And, we assign Black Belts to manage new programs—a major plus for our customers.

ISO 9001:2000/TS 16949

Maxima’s Lancaster facility was IS-9001 certified in 1996 and QS-9000 certified in 1997. The Juarez operation was certified in 1998, and the Barcelona facility secured its ISO 9001 certification in 1999. We are currently pursuing TS 16949 certification.

QUALITY PHILOSOPHY

Maxima’s focus is on prevention and mistake-proofing, and to this extent we involve advanced manufacturing engineers in new programs early in the design phase. Processes are designed around principles for lean manufacturing, such as one-piece synchronous flow, with “pockets of automation” or full automation. 6-Sigma tools are employed—before, during and after launch—and on a continuing basis as we strive to reduce PPMs. And, we use these tools to continuously improve “soft” processes.

PLANNING
Maxima uses “Integrated Product & Quality Planning” (IPQP) to plan, organize and implement a new program. Based on Advanced Product Quality Planning (APQP), IPQP is a proven, QS-9000 certified process comprising eight modules. IPQP ensures that engineered products are consistently delivered on-target with respect to program goals and OEM requirements.

CONTINUAL IMPROVEMENT
Maxima uses Kaizen "blitzes" to make continual improvements in the shortest time possible for hard and soft processes alike.  Our associates embrace "LEAN" principles and "5-S" methodology (sort-straighten-scrub-systemize-standardize) as a means to improve efficiency and productivity.

Following new product launches, we use the Early Customer Verfication System (ECVS) to determine customer satisfaction, typically after one or three months in service (1-/3-MIS).  And, we regularly survey customers using the Net Promoter Score (NPS) process to determine your overall experience with Maxima and identify any open issues.


YOUR 6-SIGMA INSTRUMENTATION & CONTROLS PARTNER™